http://toddand.com/2007/02/18/legends-of-unbelievable-nordstrom-service/ Sat, 24 Dec 2011 17:48:32 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://toddand.com/2007/02/18/legends-of-unbelievable-nordstrom-service/comment-page-1/#comment-403 Eily Sat, 24 Dec 2011 17:48:32 +0000 I have a friend who's daughter ordered a pair of Ugg shoes from nordstroms.com. When they arrived in the mail they were the wrong size. She contacted her local nordstroms retailer and they profusely apologized and sent her a new pair of Uggs (very expensive shoes by the way) AND let her keep the other ones! I have a friend who’s daughter ordered a pair of Ugg shoes from nordstroms.com. When they arrived in the mail they were the wrong size. She contacted her local nordstroms retailer and they profusely apologized and sent her a new pair of Uggs (very expensive shoes by the way) AND let her keep the other ones!

]]> http://toddand.com/2007/02/18/legends-of-unbelievable-nordstrom-service/comment-page-1/#comment-291 Divine Abundance « MonoLogue Mon, 21 Feb 2011 10:04:25 +0000 [...] A former Nordstroms employee told these customer service stories. A customer tried to return pants that had clearly been worn for an extended amount of time, but was still given a refund. In another case, Nordstrom split two pairs of shoes in order to fit a man with different sized feet. There are also plenty of stories about Nordstrom employees who have personally delivered items to customers’ homes. [...] [...] A former Nordstroms employee told these customer service stories. A customer tried to return pants that had clearly been worn for an extended amount of time, but was still given a refund. In another case, Nordstrom split two pairs of shoes in order to fit a man with different sized feet. There are also plenty of stories about Nordstrom employees who have personally delivered items to customers’ homes. [...]

]]>